Appointments at VB Health & VB Aesthetics
We are always following the latest government and industry guidance, so have and will, if required, make any further changes to provide as safe an environment as possible for both you and all of our staff.*
VB Health will only ever open for business when we know that this is possible.
The clinic will look and feel a little different in order to accommodate all the safety changes that need to be made, so we want to provide you with information on this before your visit.
Firstly, if you have any of the symptoms of Covid-19/Coronavirus, you must let us know as soon as possible and you must not attend your appointment. You should follow the stay at home government guidelines around self-isolation. Your appointment will be rescheduled to a later date and you will not be charged any cancellation fee.
Before your appointment, we will email you all the key information you will need, and this will include:
A pre-treatment health questionnaire - which will need to be completed and emailed back to us before you attend your appointment.
Important information about attending the clinic on the day of your treatment.
Before leaving home on the day of your appointment, please ensure that you have visited the bathroom and that you are well hydrated as, in line with government guidance, these facilities will be closed.
We kindly ask that you visit the clinic alone (unless you need assistance) and only bring essential items with you.
We are required to minimise people in the reception area, so on arrival, please knock on the door or call the clinic on 01457 237171 to let us know that you have arrived and then wait in your car or safely outside until a staff member asks you to enter the clinic.
Before entering the clinic please put on your face covering as we are unable to allow you entry without this.
On entering the clinic, a member of staff will take your temperature to ensure that you do not have a fever. If your temperature is raised, we will need to rearrange your appointment for another time for the safety of those within the clinic.
If your temperature is within normal limits, you will be asked to sanitise your hands. You will be asked to sign to confirm that there have been no changes in your health since you completed the COVID pre-treatment questionnaire. You will then be asked to take a seat in the waiting area or escorted directly to your consultation room.
*Update. In line with government guidance, we will be displaying the NHS COVID-19 QR Code in reception. All visitors will be encouraged to scan this QR code to comply with Track and Trace services. Please download the NHS COVID-19 app before your visit.
Once in the treatment room, you may be asked to place your belongings in a box, such as coat, bag, phone etc. Please keep these to a minimum by only bringing with you what is essential.
The staff member performing your treatment may be unable to maintain the recommended 2 metre social distancing and your mask may need to be removed for the treatment, so your practitioner will be wearing extra PPE.
This may feel a little unusual at first but please rest assured that this is for utmost safety and it is still the same friendly person that you normally see!
The treatment rooms will have been thoroughly cleaned and disinfected before your arrival and will be again after you depart.
On completion of your treatment, you will be asked to replace your face mask if it has been removed, sanitise your hands and collect your belongings.
Reception staff will be behind a Perspex screen and there will be 2 metre distancing stickers on the floors to guide you where to stand to maintain social distancing from staff members. We are encouraging prepayment or card payments only, so please try not to bring cash with you if possible.
Before leaving the clinic, we will ask you to sanitise your hands once more.
We do understand that this may seem a little overwhelming or confusing but please, rest assured, we will carefully guide you through all the new procedures on the day.
If you have any questions or concerns, please get in touch and we will do our very best to help.
*These are subject to change as we follow the very latest government and industry guidance.