In line with the latest Government guidance, VB Aesthetics is planning to reopen for business on Monday 6th July.
Your Future Appointments at VB Aesthetics
Over the last month, we’ve been working very hard at VB Health and VB Aesthetics, so that we can reopen the clinic and welcome you back for your future treatments.
Following the latest government and industry guidance, many changes are being made to provide as safe an environment as possible for both you and all of our staff.*
VB Health will only open for business when we know that this is possible.
The clinic will look and feel a little different in order to accommodate all the safety changes that need to be made, so we want to provide you with information on this before your visit.
Firstly, if you have any of the symptoms of Covid-19/Coronavirus, you must let us know as soon as possible and you must not attend your appointment. You should follow the stay at home government guidelines around self-isolation. Your appointment will be rescheduled to a later date and you will not be charged any cancellation fee.
Before your appointment, we will email you all the key information you will need, and this will include:
A pre-treatment health questionnaire - which will need to be completed and emailed back to us before you attend your appointment.
Important information, which follows, about attending the clinic on the day of your treatment.
Before leaving home on the day of your appointment, please ensure that you have visited the bathroom and that you are well hydrated as, in line with government guidance, these facilities will be closed.
We kindly ask that you visit the clinic alone (unless you need assistance) and only bring essential items with you.
We will be encouraging prepayment or card payments only, so please try not to bring cash with you.
On arrival, the doors to the clinic will be locked. Please call us 01457 237171 to let us know that you have arrived and then wait in your car or safely outside until a staff member asks you to enter the clinic.
On entering the clinic, a member of staff will take your temperature to ensure that you do not have a fever. If your temperature is raised, we will need to rearrange your appointment for another time for the safety of those within the clinic.
If your temperature is within normal limits, you will be asked to sanitise your hands and will be given the relevant Personal Protective Equipment (PPE)*. This will consist of a face mask and shoe covers and you will be shown how to safely put these on.
If you have been unable to make prepayment we will take payment before your appointment, ideally by card. You can rest assured that our card machines will be regularly disinfected.
The reception staff will be behind a Perspex screen and we will only be allowing one client in the reception area at any one time. There will be 2 metre distancing stickers on the floors to guide you where to stand to maintain social distancing from staff members.
There will be a box for all your belongings such as coat, bag, phone etc. Please keep these to a minimum by only bringing with you what is essential.
As the staff member performing your treatment may at times be unable to maintain the recommended 2 metre social distancing and your mask may need to be removed for the treatment, your practitioner will be wearing extra PPE.
This may feel a little unusual at first but please rest assured that this is for utmost safety and it is still the same friendly person that you normally see!
The treatment rooms will have been thoroughly cleaned and disinfected before your arrival and will be again after you depart.
If you are required to remove your mask for treatment, you will be asked to place your mask into a bag and sanitise your hands.
On completion of your treatment, you will be asked to replace your face mask if it has been removed, sanitise your hands and collect your belongings.
Before leaving the clinic, we will ask you to dispose of the mask and overshoes in the bin provided and to sanitise your hands once more.
We do understand that this may seem a little overwhelming or confusing but please, rest assured, we will carefully guide you through all the new procedures on the day.
If you have any questions or concerns, please get in touch and we will do our very best to help.
*These are subject to change as we follow the very latest government and industry guidance.